Below are some of the most frequently asked questions about a one-off donation. If you have any other questions, please contact our Donation hotline on 3667 6333.
What should I do if I see neither of “Transaction accepted” or ‘Bank Rejected” message or other error messages?
A: Call 3667 6333 during office hours or email firstname.lastname@example.org. Please provide your online donation number, personal details, donation date and amount for checking.
In case the system shows “The system is under maintenance” during the online process. What should I do?
A: Call 3667 6333 during office hours or email email@example.com to confirm. Please provide your online donation number, personal information, donation date and amount. We will check it for you. To avoid duplicated debits, I advise you not to donate online again without confirming your donation status.
When will the donation be debited from my credit card?
A: Your donation will be processed from your credit card instantly.
Do you accept other currencies for online donation?
A: Our online donation system accepts Hong Kong dollars only.
When will I receive the donation receipt?
A: You will receive our e-receipt instantly once the online donation process is complete. Please make sure your email address is entered correctly.
How do I know if my online donation is successful?
A: When the online donation process is done, the system will show either one of the following messages:
Tel: (852) 3656 0800