Below are some of the most frequently asked questions about a one-off donation. If you have any other questions, please contact our Donation hotline on 3667 6333.
Q1
What should I do if I see neither of “Transaction accepted” or ‘Bank Rejected” message or other error messages?
A: Call 3667 6333 during office hours or email [email protected]. Please provide your online donation number, personal details, donation date and amount for checking.
Q2
In case the system shows “The system is under maintenance” during the online process. What should I do?
A: Call 3667 6333 during office hours or email [email protected] to confirm. Please provide your online donation number, personal information, donation date and amount. We will check it for you. To avoid duplicated debits, I advise you not to donate online again without confirming your donation status.
Q3
When will the donation be debited from my credit card?
A: Your donation will be processed from your credit card instantly.
Q4
Do you accept other currencies for online donation?
A: Our online donation system accepts Hong Kong dollars only.
Q5
When will I receive the donation receipt?
A: You will receive our e-receipt instantly once the online donation process is complete. Please make sure your email address is entered correctly.
Q6
How do I know if my online donation is successful?
A: When the online donation process is done, the system will show either one of the following messages:
- “Transaction accepted”, meaning your online donation has been successfully completed.
- “Bank rejected.” meaning your online donation was not successful.
Helpline
Tel: (852) 3656 0800
Donation Hotline
General donation:(852) 3667 6333
COF Monthly donation:(852) 3667 6332 
- Questions or comments: please use our comments page
- Donation enquiries: [email protected]
- Media enquiries: [email protected]
- Fundraising enquiries: see Get Involved
